Customer Service

Applied Resources & Knowledge, LLC

Customer Service

"Applying Knowledge to Go Beyond Staying Afloat"

When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your company’s service standard, but how. Excellence in customer service pays off dramatically to the bottom line in every industry.

Issues Covered in the Customer Service Process

• How Customers Define Service

• Your Role in Your Company’s Success

• Effective Communications

• Cultivating Empathy

• Handling Complaints

• Estimating Quality of Service

• Understanding Human Behavior

• Customer Bill of Rights

• The Art of Listening

• Improving Telephone Skills

• Mastering Difficult Situations

• Excellence in Service

"The mastery of customer service can mean the difference between success and failure."

By thoroughly understanding the organization’s value and philosophy regarding customer service, the participants will be able to properly identify what customers want, and how their individual interaction with every customer contributes to the creation of customer loyalty and overall success.

"Effective communication techniques are critical to customer satisfaction."

The Results are Measurable

• Customer Loyalty

• Customer Retention

• New Customer Growth

• Satisfied Customers

• Customer Complaints Decreased

• Increased Sales

• Satisfied Employees

• Improved Profitability

• Increased Share of Market